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- Compliance
- Ombuds RSH Finance 23/24
- Ombuds RSH Finance 22/23
- Ombudsman Data Criticisms
- 54f, GDPR, KIM, Openness
- Ombudsman Report Charges
- Disputing Service Charges
- Tenant Service Charges
- Risks and Margin Call
- Attitudes Rights Respect
- Equity and Clean Hands
- Big Issue from 1st Apr 24
- Forensic Accounting
- Acid Test Working Capital
- Grenfell Silent Walk
- Tribute to Awaab's Family
- Malika Hibu
- Kwajo Tweneboa
- Activities, Photos, Vids
Housing Ombudsman Wider Order 54F
The Housing Ombudsman can issue against a social landlord what is known as a “wider 54f order.”
Above shows the housing associations that have received 6 or more 54f orders itemised for each category (as at 5th August 24).
Housing Associations with one or more wider 54F Order
Following on from a complaint raised and a determination issued which is against the housing association, then the Ombudsman has the power to order or recommend the housing association reviews it policy or practice in relation to the matter. This is if that policy and practice may give rise to further complaint about the matter.
Policy: This refers to the landlord’s policy in place at the time of the complaint in respect of the substantive issue(s) as well as the policies in place for complaint handling. A policy includes any interim or temporary policy in place.
Practice: The landlord’s practice must be linked to the substantive issue of complaint or its complaint handling. A practice could include formal or informal procedures, guiding principles, internal instructions and forms, guidance notes, best practice notes or accepted ways of working which have been identified in the investigation. A practice will also include how a landlord records and uses knowledge and information.
The Ombudsman uses existing knowledge and information about the landlord and/or subject matter from its casework (including systematic and complaint handling failure order (CHFO investigations) together with the knowledge and data the Ombudsman gathers from the landlord to decide whether there maybe further complaints about the matter.
The lack of a policy or practice in relation to the matter raised or where the landlord is relying on a policy or practice that does not appear relevant to the matter may also be an indicator of future service failure and therefore complaints.
Relevant information is information related to the management of a registered provider’s social housing.
